This Service Fulfilment Policy explains how services purchased through www.kitchencleancrew.com are arranged, scheduled and delivered by AODAC SERVICES PTE. LTD., operating under the kitchencleancrew name.
1. Company Information
Brand: kitchencleancrew
Company: AODAC SERVICES PTE. LTD.
Company Registration Number: 202423603H
Website: www.kitchencleancrew.com
Email: general@kitchencleancrew.com
Telephone: +65 64466288
Address: 3013 Bedok Industrial Park E, #02-2124, Singapore 489979
2. Nature of the Service
kitchencleancrew provides kitchen deep-cleaning services according to the service description selected by the customer.
Each service page sets out the applicable service scope and relevant booking information. The service supplied will correspond to the service purchased and the arrangements confirmed with the customer.
3. Service Ordering
Customers may select an available service through www.kitchencleancrew.com and provide the information required to arrange the appointment.
Relevant information may include:
- Customer name;
- Contact details;
- Service address;
- Requested service;
- Preferred appointment date and time;
- Other information reasonably required to arrange the service.
Customers are responsible for ensuring that the information supplied during the booking process is accurate and complete.
4. One-Time Service Purchase
All services purchased through www.kitchencleancrew.com are provided as one-time purchases.
A completed order does not establish a subscription, recurring service arrangement or automatic renewal.
Any further service requested by a customer must be arranged separately.
5. Service Processing
After an order has been received, the relevant booking information will be reviewed and the service appointment will be arranged.
Where clarification is required, kitchencleancrew may contact the customer using the contact details provided with the order.
Service fulfilment begins according to the confirmed appointment arrangements.
6. Appointment Scheduling
Appointments are arranged according to service availability and the date and time agreed with the customer.
The confirmed appointment details will constitute the applicable service schedule for the order.
Customers should be available at the agreed location and time and provide the access arrangements reasonably required for the booked service.
7. Service Location
The customer must provide an accurate service address when placing an order.
The service will be carried out at the location specified and accepted for the booking.
If the supplied address or location information changes after an order has been placed, the customer should contact general@kitchencleancrew.com promptly.
Any requested change is subject to availability and confirmation.
8. Service Scope
The scope of each service is stated on the relevant service page.
The service will be carried out according to the selected service and confirmed booking arrangements. Requests outside the stated scope may require a separate arrangement and may involve an additional charge where applicable.
No additional work will be treated as part of the original order unless it has been agreed with the customer.
9. Customer Preparation
Customers should ensure that the service location is reasonably accessible at the agreed appointment time.
Personal belongings and items that are not intended to form part of the requested service should be appropriately stored before the appointment.
Where access or other arrangements necessary for the booked service have not been provided, the appointment may need to be rescheduled.
10. Access and Appointment Availability
If the service location cannot be accessed at the agreed appointment time, the customer should contact us as soon as possible.
Where reasonably practicable, kitchencleancrew may arrange an alternative appointment subject to availability.
Repeated failure to provide access or materially inaccurate booking information may affect the ability to fulfil the service as originally scheduled.
11. Changes to an Appointment
Customers wishing to change an appointment should contact:
Requests should include the customer’s name, booking information and proposed changes.
Appointment changes are subject to availability and confirmation. A requested change is not effective until it has been confirmed by kitchencleancrew.
12. Customer Cancellation
Customers wishing to cancel a service should contact general@kitchencleancrew.com and provide the relevant booking information.
Cancellation requests will be handled in accordance with the applicable Terms of Service, Refund Policy and mandatory requirements of applicable law.
Where a statutory cancellation or withdrawal right applies, that right will be handled in accordance with the relevant legal requirements.
13. Changes by kitchencleancrew
Where an agreed appointment cannot proceed as scheduled, kitchencleancrew may contact the customer to arrange a suitable alternative appointment.
If the service cannot be provided and a refund is due under the applicable terms or law, the relevant amount will be handled in accordance with the applicable Refund Policy.
14. Completion of Service
A service is considered fulfilled when the agreed service has been carried out at the confirmed service location in accordance with the applicable service scope.
Where a customer has a question concerning the completed service, the customer should contact general@kitchencleancrew.com and provide the relevant booking information and details of the enquiry.
15. Service Records
Information relating to completed appointments may be retained for appropriate business, accounting, administrative and legal purposes.
Customer information is handled in accordance with the Privacy Policy published on www.kitchencleancrew.com.
16. Service Communications
We may contact customers using the information provided during the booking process where communication is reasonably required to fulfil or administer the purchased service.
This may include appointment confirmations, scheduling matters, requests for relevant information, changes to arrangements and post-service enquiries.
17. Service Enquiries
For questions concerning service arrangements or fulfilment, customers may contact:
Email: general@kitchencleancrew.com
Telephone: +65 64466288
If a telephone call cannot be answered immediately, customers may leave a message or send an email.
We aim to respond to customer enquiries within 24 hours.
18. Compliance with Applicable Requirements
Service fulfilment is carried out in accordance with the applicable requirements governing the provision of services in the relevant circumstances.
Nothing in this Service Fulfilment Policy is intended to exclude or restrict any mandatory legal right or obligation that cannot lawfully be excluded or restricted.
19. Policy Updates
kitchencleancrew may update this Service Fulfilment Policy where there are changes to its service arrangements, website operations or applicable requirements.
The current version published on www.kitchencleancrew.com will apply to future orders from its stated effective date.