1. What is kitchencleancrew?
kitchencleancrew is a service brand operated by AODAC SERVICES PTE. LTD., a company registered in Singapore under registration number 202423603H.
We provide kitchen deep-cleaning services as described on the relevant service pages of www.kitchencleancrew.com.
2. How can I request a service?
You can select the relevant service on www.kitchencleancrew.com and follow the ordering instructions provided on the website.
Please provide accurate contact and appointment information so that the requested service can be properly arranged.
3. Are purchases one-time payments?
Yes. Services purchased through www.kitchencleancrew.com are one-time purchases.
There is no subscription, automatic renewal or recurring payment arrangement associated with a standard service order.
4. What information is required when making a booking?
Depending on the service requested, we may require information such as your name, email address, telephone number, service location and preferred appointment details.
Only information relevant to arranging and managing the requested service should be submitted.
5. How are appointment times arranged?
Appointment details are arranged according to the selected service and the information provided when placing the order.
If additional information is required, we may contact you using the details provided with your booking.
6. Can I request a change to my appointment?
Yes. Please contact general@kitchencleancrew.com as soon as reasonably possible if you need to request a change.
Any requested change is subject to availability and confirmation.
7. What happens if I cannot be available at the agreed time?
Please contact us promptly if you are unable to attend or provide access at the agreed appointment time.
Where reasonably practicable, we will discuss available arrangements with you. Any applicable charges, cancellation arrangements or refunds will be handled according to the relevant terms applicable to your order.
8. Can I cancel an order?
Cancellation requests should be sent to general@kitchencleancrew.com together with the relevant booking information.
Any refund or cancellation will be handled in accordance with the applicable Refund Policy and mandatory requirements of applicable law.
9. What is included in the service?
The scope of each service is stated on the relevant service page.
Customers should review the service description before placing an order. Requests outside the stated scope may require a separate arrangement.
10. Can I request additional work?
If you require work beyond the selected service, please contact us before the appointment.
Additional work may be subject to availability, scope and a separate charge where applicable. No additional service will be treated as included unless it has been agreed with the customer.
11. How can I contact kitchencleancrew?
You can contact us using the following details:
Company: AODAC SERVICES PTE. LTD.
Brand: kitchencleancrew
Company Registration Number: 202423603H
Email: general@kitchencleancrew.com
Telephone: +65 64466288
Address: 3013 Bedok Industrial Park E, #02-2124, Singapore 489979
Website: www.kitchencleancrew.com
12. What are your customer service hours?
Our availability may vary according to business operations and scheduled appointments.
If we are unable to respond immediately, please leave a message or send an email to general@kitchencleancrew.com. We aim to respond to enquiries within 24 hours.
13. How can I ask about an existing order?
Please email general@kitchencleancrew.com and include your name, order or booking information, and the nature of your enquiry.
This allows us to identify the relevant service arrangement and respond appropriately.
14. What should I do if I have a question about a service?
You may contact us before placing an order by email or telephone. Our team can provide information concerning the available service, appointment arrangements and other relevant booking details.
15. How is customer information handled?
Personal information submitted through www.kitchencleancrew.com is handled in accordance with our Privacy Policy and applicable data protection requirements.
Information is used for purposes such as managing enquiries, arranging appointments, processing orders and maintaining relevant business records.
16. What if I have a complaint or service-related concern?
Please contact general@kitchencleancrew.com as soon as reasonably possible and provide the relevant booking information together with details of your concern.
We will review the matter and respond within a reasonable period.
17. Can the service information on the website change?
Service descriptions, availability and other website information may be updated from time to time.
The information applicable to an individual order is the information presented and accepted at the time of that order, subject to any mandatory requirements of applicable law.
18. Where is kitchencleancrew operated?
kitchencleancrew is operated by AODAC SERVICES PTE. LTD., registered in Singapore.
Registered Address:
3013 Bedok Industrial Park E, #02-2124
Singapore 489979
Company Registration Number: 202423603H
19. How can I contact the company by post?
Written correspondence may be sent to:
AODAC SERVICES PTE. LTD.
3013 Bedok Industrial Park E, #02-2124
Singapore 489979
Please include sufficient contact information and details of your enquiry so that we can respond appropriately.
20. Where can I find the terms that apply to my order?
The applicable service information and website policies are available through www.kitchencleancrew.com.
Customers should review the relevant service information and applicable policies before placing an order.