At www.kitchencleancrew.com, operated by AODAC SERVICES PTE. LTD., we respect the privacy of individuals and process personal data in accordance with applicable data protection requirements, including the Singapore Personal Data Protection Act 2012 (PDPA) and, where applicable, the General Data Protection Regulation (EU) 2016/679 (GDPR).
This Privacy Policy explains what personal data may be collected through www.kitchencleancrew.com, why it is collected, how it is used, how long it is retained, and the rights available to individuals.
1. Data Controller
For privacy matters relating to this website, the data controller is:
www.kitchencleancrew.com
Operated by: AODAC SERVICES PTE. LTD.
Company Registration Number: 202423603H
Email: general@kitchencleancrew.com
Telephone: +65 64466288
Address: 3013 Bedok Industrial Park E, #02-2124, Singapore 489979
The website acts as the designated data controller for personal data collected through www.kitchencleancrew.com and determines the purposes for which such information is processed.
2. Personal Data We Collect
Depending on how you interact with our website and services, we may collect information such as:
- Full name;
- Email address;
- Telephone number;
- Billing and service-related address information;
- Appointment or service details;
- Information provided when submitting an enquiry;
- Order and transaction information;
- Correspondence between you and kitchencleancrew;
- Website usage information, such as IP address, browser information and relevant access records.
We only request information that is relevant to the applicable enquiry, booking, service arrangement, transaction or website function.
3. How We Use Personal Data
Personal data may be used for the following purposes:
- Processing and managing service enquiries;
- Arranging requested appointments and services;
- Processing orders and transactions;
- Communicating with customers regarding bookings and enquiries;
- Providing information relating to requested services;
- Maintaining business and transaction records;
- Handling customer communications;
- Meeting applicable legal, accounting and administrative requirements;
- Protecting the legitimate interests of the company where permitted by applicable law;
- Managing and maintaining the website and its functions.
Personal data will not be used for purposes that are incompatible with the purpose for which it was collected.
4. Lawful Basis for Processing
Where the GDPR applies, personal data may be processed on one or more of the following lawful bases:
- Processing is necessary to take steps at the individual’s request before entering into an agreement;
- Processing is necessary for the performance of an agreement;
- Processing is necessary to comply with a legal obligation;
- Processing is necessary for the legitimate interests of the company, where those interests are not overridden by the individual’s applicable rights and interests;
- Consent, where consent is specifically required by applicable law.
Under the Singapore PDPA, personal data is handled in accordance with applicable obligations relating to collection, use, disclosure, access, correction, protection and retention.
5. Payment Processing
Payments made through www.kitchencleancrew.com may be processed by Stripe.
Where Stripe processes payment information, Stripe may receive information required to process the transaction, such as payment details, transaction information and relevant customer information.
Payment information submitted for a transaction is processed in accordance with the applicable arrangements between the customer, www.kitchencleancrew.com, and Stripe. Stripe may process personal data in accordance with its own privacy documentation and applicable legal requirements.
We do not request customers to provide complete payment card details through ordinary email correspondence or general enquiry forms.
6. Disclosure of Personal Data
Personal data may be disclosed where reasonably necessary for the operation of the website, fulfilment of requested services, processing of transactions, compliance with legal obligations, or protection of legitimate business interests.
Where appropriate, information may be shared with service providers acting on behalf of www.kitchencleancrew, including payment processing providers such as Stripe, where such disclosure is relevant to the requested transaction or service.
We do not disclose personal data for unrelated purposes without an appropriate legal basis.
7. International Data Transfers
As our website and certain service providers may operate across different jurisdictions, personal data may in some circumstances be processed or stored outside Singapore or the country in which an individual is located.
Where the GDPR applies, transfers of personal data outside the European Economic Area will be carried out in accordance with the applicable requirements of the GDPR, including an adequacy decision, appropriate safeguards, or another lawful transfer mechanism where required.
8. Data Retention
We retain personal data only for as long as it is reasonably required for the purposes for which it was collected, or where continued retention is required or permitted for legal, accounting, contractual or legitimate business purposes.
Our standard retention approach is as follows:
- General enquiries and correspondence: normally retained for up to 24 months after the enquiry has been resolved, unless a longer period is reasonably required;
- Service and booking records: normally retained for up to 3 years after completion of the relevant service;
- Payment and transaction records: normally retained for up to 7 years from the relevant transaction or the end of the applicable business relationship, where required for accounting, tax, contractual or legal record-keeping purposes;
- Records subject to an ongoing legal, regulatory or contractual matter: retained for the period reasonably necessary to address that matter and any applicable legal requirements.
When personal data is no longer required for its original purpose and there is no continuing legal or business reason for retention, it will be deleted, anonymised or otherwise rendered no longer identifiable within a reasonable period.
The Singapore PDPA does not prescribe one universal retention period for all personal data; instead, retention is assessed according to the purpose of collection and applicable legal or business requirements. The GDPR similarly requires personal data to be retained for no longer than necessary for the relevant processing purposes.
9. Cookies and Similar Information
The website may use cookies and similar website information to support website functions, remember relevant preferences, understand website usage and maintain appropriate website operations.
Where consent is required by applicable law, relevant cookies or similar technologies will be used in accordance with the applicable consent requirements.
Individuals may manage available cookie preferences through their browser or any cookie management options made available on the website.
10. Data Accuracy
We take reasonable steps to ensure that personal data held by us is relevant and reasonably accurate for the purposes for which it is used.
Individuals may contact us if information held by us is inaccurate or requires updating.
11. Individual Privacy Rights
Where applicable under the GDPR, individuals may have rights including:
- The right to request access to personal data;
- The right to request correction of inaccurate personal data;
- The right to request erasure of personal data in circumstances provided by law;
- The right to request restriction of processing in circumstances provided by law;
- The right to object to certain processing;
- The right to data portability where applicable;
- The right to withdraw consent where processing is based on consent;
- The right to lodge a complaint with the relevant data protection authority.
Under the Singapore PDPA, individuals may also have rights relating to access to and correction of personal data, subject to applicable statutory conditions and exceptions.
Requests may be submitted to:
We may request sufficient information to verify the identity of the person making a privacy request before taking action.
12. Requests and Legal Exceptions
Privacy rights are subject to the conditions, exemptions and limitations established by applicable law. Where a request cannot be fulfilled in whole or in part because a legal exception applies, we may explain the applicable basis to the extent permitted by law.
We may also retain information where continued retention is required for legal, accounting, contractual or regulatory purposes.
13. Data Protection
We maintain appropriate organisational and administrative measures intended to protect personal data against unauthorised access, improper disclosure, loss or misuse.
No provision of this Privacy Policy removes any mandatory obligations imposed on us by applicable data protection law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time where necessary to reflect changes in our services, website functions, legal requirements or data processing practices.
The latest version will be published on www.kitchencleancrew.com with the applicable effective date.