This Refund Policy applies to one-time service purchases made through www.kitchencleancrew.com, operated by AODAC SERVICES PTE. LTD. under the kitchencleancrew name.
We aim to administer cancellations, refunds and service-related requests in a clear and consistent manner.
1. Company Information
Brand: kitchencleancrew
Company: AODAC SERVICES PTE. LTD.
Company Registration Number: 202423603H
Website: www.kitchencleancrew.com
Email: general@kitchencleancrew.com
Telephone: +65 64466288
Address: 3013 Bedok Industrial Park E, #02-2124, Singapore 489979
2. One-Time Service Purchases
Services available through www.kitchencleancrew.com are purchased on a one-time basis.
An order does not create a subscription, recurring charge or automatic renewal arrangement.
This Refund Policy applies to the individual service purchased and does not create any entitlement to future services.
3. Cancellation Before the Appointment
A customer who wishes to cancel a booked service should contact us at:
The cancellation request should include the customer’s name, order or booking reference, and relevant appointment information.
Where a cancellation is made before the agreed appointment and a refund is applicable under the relevant terms or mandatory law, the eligible amount will be processed accordingly.
4. Cancellation After Service Commencement
Where the agreed service has already commenced, the customer’s entitlement to a refund may depend on the stage of service completion, the nature of the request, the applicable service terms and mandatory legal requirements.
Where only part of an agreed service remains outstanding, any applicable refund will be assessed with reference to the portion of the service that has not been provided, subject to applicable law.
5. Service-Related Refund Requests
If a customer considers that the service provided does not correspond with the agreed service scope, the customer should contact us promptly at general@kitchencleancrew.com.
Please provide:
- Full name;
- Order or booking reference;
- Appointment date;
- A description of the matter;
- Any relevant supporting information.
We will review the request against the order details, agreed service scope and applicable terms.
6. Refund Eligibility
A refund may be available where:
- A service has not been provided and a refund is due under the applicable terms;
- An order has been cancelled in accordance with the applicable cancellation conditions;
- We are unable to provide an agreed service and no suitable alternative arrangement is accepted;
- A refund is otherwise required under applicable law.
Refund eligibility is determined according to the circumstances of the individual order and the applicable legal requirements.
7. Situations That May Affect a Refund
A refund request may be affected where:
- The customer provides materially incorrect booking information;
- Required access to the agreed service location is unavailable;
- The customer is not available at the confirmed appointment time;
- The customer requests work materially outside the purchased service scope;
- The customer has already received the relevant service in full.
These circumstances do not remove any mandatory rights available to the customer under applicable law.
8. Rescheduling Instead of a Refund
Where appropriate, a customer may contact us to request a different appointment date or time.
A rescheduling request is subject to availability and confirmation.
Where a suitable alternative appointment is agreed, the original order may remain in place rather than being cancelled.
9. Refund Processing
Once a refund has been approved, we will process the applicable amount within 3 business days.
The time required for the refunded amount to appear in the customer’s account may depend on the customer’s financial institution and the payment method used for the original transaction.
10. Partial Refunds
Where only part of a service remains unprovided or where applicable circumstances justify a partial refund, the refundable amount may be calculated according to the portion of the service concerned.
Any partial refund will be determined with reference to the original order, the service already provided and the requirements of applicable law.
11. Duplicate or Incorrect Charges
If you believe that an order has resulted in a duplicate or incorrect charge, please contact:
We will review the relevant transaction and booking information and take appropriate action where an adjustment is due.
12. Refund Method
Approved refunds will normally be returned using the payment method associated with the original transaction.
We do not ordinarily provide cash refunds where the original transaction was completed through an electronic payment method.
13. Statutory Rights
Nothing in this Refund Policy excludes, restricts or limits any mandatory statutory right that applies to a customer under the laws governing the relevant transaction or service.
Where applicable law provides a right of cancellation, withdrawal, refund, price reduction or another remedy, that right will be handled in accordance with the relevant legal requirements.
14. How to Request a Refund
Refund requests should be submitted by email to:
Please include your name, order or booking reference, appointment details and the reason for your request.
We aim to respond to customer enquiries within 24 hours.